SHIPPING & RETURNS

ORDER PROCESSING

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Orders placed by 1 pm EST will ship the same business day when possible unless any products require a lead time due to quantity ordered or seasonal availability. Orders placed after 1 pm EST will ship on the following business day. Orders placed after 1 pm on Fridays will ship the following Monday. In the event that we cannot ship your order as expected, we will get in touch with you.

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Monday – Thursday Allow up to 24 hours to process your order.

Friday – Sunday Allow up to 72 hours to process your order.

Contact theessbar@gmail.com with any questions.

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SHIPPING METHOD OPTIONS

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Every single order is carefully considered by our team so we can guarantee that the products arrive in their most beautiful condition. We check the weather of each order location, and, when necessary, add ice packs and insulation to ensure sustained quality.

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Generally, we try to send all packages through USPS/USP/FedEx depending on order size and methods chosen at checkout. During extreme heat conditions, and depending on your location, we may suggest one day service due to high temperatures in transit. In those cases, we will contact you directly to coordinate the best option and any adjustments in pricing.

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TRACKING CODES

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All orders that have been processed and shipped will receive a tracking code through email. Tracking codes may take an additional business day to send depending on the carrier facilities processing times. Please check your spam box if you do not receive your code. Contact theessbar@gmail.com if you have questions.

 

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LARGE QUANTITIES

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For large quantity orders, we will contact you directly to review shipping options and coordinate delivery needs. On occasion, larger orders will require an additional lead time not otherwise listed on the product pages. If there is a delay, our team will reach out to you right way to assist you with planning for the arrival of your order.

 

 

FUTURE DELIVERY DATES

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To place an order with a future ship date please contact us directly at                  

(678) 310-6439, M-F 9am-5pm EST, or email us at theessbar@gmail.com.

 

 

RETURNS

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If you receive a defective item, please contact us at (678) 310-6439, 9am-5pm EST, or email us at theessbar@gmail.com with details of the product and quality concerns.

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UNATTENDED PACKAGES

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If no one is available to receive your order upon arrival at its final destination, our carriers will leave it at the door. If this could pose a problem or if the package could be exposed to heat, we recommend shipping to an address where someone can sign for and receive your package. Essbar is not responsible for damage due to weather exposure or theft incurred after delivery.

 

 

PO & APO BOXES

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Our carriers cannot ship to APO boxes, so please make sure to use a valid street address when placing your order. P.O. boxes shipped through USPS, so please use a valid P.O. Box address when placing your order.

 

 

INTERNATIONAL

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Unfortunately, Essbar does not ship internationally at this time.

 

 

RETURNS

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A Full refund is available for all UNOPENED products. All you have to do is ship the products back within 15 days of receiving them. A shipping label is provided for returns upon request. 

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DELIVERIES

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HOW DO I PLACE AN ORDER FOR DELIVERY?

Once you have decided what products you want to purchase, add them to your cart. When viewing your cart at checkout you have the option for local delivery or shipping. To find out if you are in our delivery radius, it’s as simple as typing in your zip code. If you’re in our delivery radius, you’ll see the message “Great! You are eligible for delivery!” From here, you have the option to pre-schedule your delivery for another date and time, or receive the delivery as soon as 1 hour! 

 

HOW DOES THE DELIVERY PROCESS WORK?

Our delivery process is fairly simple. Once we receive your order, it’s carefully packed up and is ready for our drivers. As soon as our driver is on their way to you, you’ll receive notification. For the safety of our driver we provide no contact deliveries.  

 

CAN ALL YOUR PRODUCTS BE DELIVERED?

Yes! All of our products can be delivered.

 

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OBSERVED HOLIDAYS

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New Year’s Day – January 1, 2021

President's Day - February 15th, 2021

Memorial Day – May 31, 2021

Independence Day – July 4, 2021

Labor Day – September 6, 2021

Thanksgiving – November 25, 2021

Day After Thanksgiving - November 26th, 2021

Christmas Eve – December 24th, 2021

Christmas Day - December 25th, 2021

New Year's Eve - December 31st, 2021

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